Delete Your Account

This page explains how to delete your VandiGo account (rider or driver) and the personal data associated with it. VandiGo ("VandiGo") operates the VandiGo mobile apps and services.

1. Delete your account from within the app

The fastest way to delete your account:

• Open the VandiGo app and sign in.
• Go to Settings → Delete account.
• Confirm the deletion when prompted.

This permanently removes your account and personal data, subject to the limited retention described below.

2. Request deletion by email

If you can no longer access the app, email [email protected] from the email address registered to your account, with the subject "Delete my account". We will verify your identity and process the request.

3. What data is deleted

• Your profile and account details: name, email address, phone number, password and profile photo.
• Saved places and preferences.
• In-app chat messages.
• Device identifiers and push-notification tokens.
• Ride history that personally identifies you.

4. What we may retain

We may retain certain records where we are legally required to, or where they are needed for tax, accounting, fraud-prevention, safety or dispute-resolution purposes (for example, transaction and trip records). Such records are kept only for the period required under applicable Indian law, after which they are deleted or anonymised.

5. How long it takes

Account deletion requests are completed within 30 days of a verified request.

6. Contact us

Questions about deleting your account or your data? Email [email protected] or [email protected].